Handcrafted in India. Member of the Fair Labor Association.

Care Instructions-- Do not machine wash or dry clean. - All of our hand-hooked wool products can be gently spot cleaned with a clean soft sponge or cloth using a solution of mild soap and warm water. Wipe up spills as soon as they occur. Blot (don’t rub) with damp sponge or cloth. Rinse and blot excess moisture with a clean, soft towel. Air dry. Do not pull stray loops or threads. - It is normal for a stray loop or end to pop up from time to time. Simply snip off with a scissor.

SHIPPING
At this time, orders shipped within the United States are shipped using USPS or UPS. Tracking information will be provided via email.

International shipping is offered on case-by-case basis. Please email us at contactus@pem.org to inquire.

PEM Shop is not responsible for lost or stolen merchandise.

IN STORE PICKUP
For our local customers, we are pleased to offer an In Store Pickup option! How it works:

1. Shop online at shop.pem.org

2. At checkout, select Curbside Pickup as your shipping method. Place your order.

3. Once we have prepared your order, you will receive an email that your order is ready for pickup.

4. Follow the pickup instructions provided in your email. Arrive at our Store location at 161 Essex Street.

5. Orders not picked up within two weeks of order date will be canceled and refunded.

Please Note: Please allow 2-3 days from purchase date for processing. In Store Pickup is available Thursday through Monday 10 am–5 pm.

RETURN & EXCHANGE POLICY
We are pleased to accept returns within 30 days of the purchase date. All returned items must be in their original condition and packaging.

To begin your return process, please email us at: contactus@pem.org

Please note: Sale, clearance and personal use items, such as face masks, cannot be returned or exchanged for store credit.