SHIPPING
At this time, orders shipped within the United States are shipped using USPS or UPS. Tracking information will be provided via email.

International shipping is offered on case-by-case basis. Please email us at contactus@pem.org to inquire.

CURBSIDE PICKUP
For our local customers, we are pleased to offer a curbside pickup option! How it works:

1. Shop online at shop.pem.org

2. At checkout, select Curbside Pickup as your shipping method. Place your order.

3. Once we have prepared your order, you will receive an email that your order is ready for pickup.

4. Follow the pickup instructions provided in your email. Arrive at our designated curbside pickup location at 3 New Liberty Street and call 978-542-1619

5. Orders not picked up within two weeks of order date will be canceled and refunded.

Please Note: Please allow 2-3 days from purchase date for processing. Curbside Pickup is available Thursday through Monday 11 am–4 pm.

RETURN & EXCHANGE POLICY
We are pleased to accept returns within 30 days of the purchase date. All returned items must be in their original condition and packaging.

To begin your return process, please email us at: contactus@pem.org

Please note: Sale, clearance and personal use items, such as face masks, cannot be returned or exchanged for store credit.