3" x 20" x 9"

DO NOT PUT IN WASHER OR DRYER. This will destroy your puppet. Plush puppets are surface-washable only. Do not submerge the puppet in water. For spot cleaning, use lukewarm water and sponge with Woolite® or other mild liquid detergent to wet and lather fur. Rinse surface with sponge. Be careful not to wring or twist the puppet, or you may end up with lumpy stuffing. Dry by gently squeezing between towels, or hanging from clothesline to drip-dry. After it’s dry, shake it out. For short pile plush, use a brush to fluff the fur. When brushing face, be careful to avoid scratching the eyes or pulling out the threads in ears, nose, or mouth areas.    

SHIPPING
At this time, orders shipped within the United States are shipped using USPS or UPS. Tracking information will be provided via email.

International shipping is offered on case-by-case basis. Please email us at contactus@pem.org to inquire.

PEM Shop is not responsible for lost or stolen merchandise.

IN STORE PICKUP
For our local customers, we are pleased to offer an In Store Pickup option! How it works:

1. Shop online at shop.pem.org

2. At checkout, select Curbside Pickup as your shipping method. Place your order.

3. Once we have prepared your order, you will receive an email that your order is ready for pickup.

4. Follow the pickup instructions provided in your email. Arrive at our Store location at 161 Essex Street.

5. Orders not picked up within two weeks of order date will be canceled and refunded.

Please Note: Please allow 2-3 days from purchase date for processing. In Store Pickup is available Thursday through Monday 10 am–5 pm.

RETURN & EXCHANGE POLICY
We are pleased to accept returns within 30 days of the purchase date. All returned items must be in their original condition and packaging.

To begin your return process, please email us at: contactus@pem.org

Please note: Sale, clearance and personal use items, such as face masks, cannot be returned or exchanged for store credit.