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Refund policy

RETURN & EXCHANGE POLICY

We are pleased to accept returns for full-priced merchandise within 30 days of the purchase date. All returned items must be in their original condition and packaging.

To begin your return, please email us at: contactus@pem.org

Jellycat plush, Personal use items, such as face masks, soaps, & perfumes, cannot be returned or exchanged. Unless otherwise noted, sale and clearance items may not be returned or exchanged for store credit.