18" x 16" x 12"

Hand Puppet

Movable mouth

DO NOT PUT IN WASHER OR DRYER. This will destroy your puppet. Our plush puppets are surface-washable only. Do not submerge the puppet in water. For spot cleaning, use lukewarm water and sponge with Woolite® or other mild liquid detergent to wet and lather fur. Rinse surface with sponge. Be careful not to wring or twist the puppet, or you may end up with lumpy stuffing. Dry by gently squeezing between towels, or hanging from clothesline to drip-dry. After it’s dry, shake it out. For short pile plush, use a brush to fluff the fur. When brushing face, be careful to avoid scratching the eyes or pulling out the threads in ears, nose, or mouth areas.    

SHIPPING:
Orders shipped within the United States are sent via USPS or UPS. Tracking information will be provided by email once your order has shipped.

PEM Shop is not responsible for lost or stolen merchandise once an order has shipped. Customers are encouraged to use the tracking information provided to monitor their shipments.

IN STORE PICKUP:
We are pleased to offer in-store pickup for our local customers! Follow the steps below to pick up your online order:

1. Shop online at shop.pem.org.
2. At checkout, select Curbside Pickup as your shipping method and place your order.
3. Once your order is ready, you will receive an email with pickup instructions.
4. Follow the instructions in your email and pick up your order at PEM Shop, located at 161 Essex Street, Salem, MA 01970.
5. Orders not picked up within two weeks of the order date will be canceled and refunded.

Please Note:

• Please allow 2–3 days from the purchase date for order processing.

• In-store pickup is available Thursday through Monday, 10 am–5 pm.

• Please wait for your order-ready email before visiting for pickup.

RETURN & EXCHANGE POLICY:

PEM Shop accepts eligible returns within 30 days of the original purchase date. To qualify for a return, items must be in their original condition and packaging.

To initiate a return, please contact us at contactus@pem.org. Please include your order information and details about the item you wish to return. Our team will provide instructions for the return process.

Shipping Fees: Buyers are responsible for all incoming shipping charges associated with returns or exchanges, including the cost of shipping items back to PEM Shop. Original outgoing shipping charges paid at the time of purchase are non-refundable. PEM Shop does not reimburse outgoing or incoming shipping costs for returns or exchanges.

Non-Returnable Items: The following items cannot be returned or exchanged for store credit:

• Jellycat products

• Sale and clearance items

• Personal-use items, including face masks

• Food Items

• Akari Lighting

Please contact us before sending any items back to ensure your return is handled properly.